使用CommonWealth的請注意！ - 澳洲

小弟是七月才來澳洲，然後再Brisbane申請了CommonWealth的帳號。
上個禮拜，算算利息總是不對勁；
寫了封Enquiry，結果得到這個回函啦！

Hi XXXX(姓名省略),

My name is Laga, and I am pleased to assist you today.

In relation to your enquiry about the Bonus Interest for your Netbank Saver,
please be advised that I have forwarded a request to the relevant department
to apply the bonus interest rate of 1.50% to the existing interest rate of
2.75%. Therefore, your Netbank Saver account will attract the interest rate
of 4.25% as of tomorrow.

I do apologise for the inconvenience this has caused.

If you would like to have the bonus interest rate backdated to the date of
the campaign (20 July 2009), you will need to visit a branch convenient to
you to have this rectified as this delegation falls with the branch network.

To avoid any further delays, please visit the branch you opened up your
Netbank Saver account with, 240 Queen Street Brisbane QLD 4000, to have this
ammended.

XXXX(姓名省略), you are a valued customer of the Commonwealth Bank, and anything we
can do to make your experience more enjoyable will be our pleasure.

I hope you have a great day.

Kind regards,
Laga
Online Support Team
Commonwealth Bank of Australia
ABN 48 123 123 124
Visit: commbank.com.au

簡單的說，就是他們還真的把我的利息給搞錯了！
而且，還要我自己去分行搞清楚。

.......

真是有夠無奈的....
我可以提出精神賠償嗎？
因為其實我之前有去分行問過，可是他們都說沒問題=_=

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