荷蘭火車的誤點 - 荷蘭

我以為荷蘭火車發生問題是很正常的...

我好幾次都是坐到一半發生某些事
車子晚到了很久，某些事意思是很多情況都有...
平均值一個月有一次吧...

今天居然看到下面這個網頁
大家有人爭取過嗎，應該大家都有delay的經驗吧，哈

http://tinyurl.com/3cwpue

Unfortunately it may happen that your train arrives late at your destination.
We feel that it is important that you should then be compensated. For delays
in excess of half an hour you will receive a refund. Irrespective of the
cause.
For delays of 30 to 60 minutes you will be refunded 50% of the fare.
For delays of more than 60 minutes you will be refunded the full fare.
When does the scheme apply?
You get a refund for delays of 30 minutes or more provided the amount to be
refunded is Euro 2.20 or more.
The scheme applies to all domestic journeys you make with NS.
You get your money back irrespective of the cause of the delay, for example
even in the case of an accident on a level crossing.
We do not give refunds for delays on NoordNed, Connexxion or Syntus.
We may in very unusual cases claim force majeure, for example in the event of
a national power failure.
We do not give refunds if the delay was announced well in advance, for
example in the case of track works.
Ask for more details at an NS ticket office or ring 0900 202 11 63 (Euro 0.10
per minute).


--